What device condition issues affect price?

Factors include: powers on, screen/LCD/touch faults, major function faults, Wi‑Fi, camera, mic/speaker, connectors, cracked housing, call ability, buttons, mild water damage, battery health below 80%, and housing not bent.

What is the process of getting paid and what ID is required?

Once your device passes checks, we pay you—usually the same day we receive it. For high‑value devices we require photo ID (driving licence, bank statement, or utility bill). Ensure the name and address are clearly visible; statements or bills must be recent (within 6 months).

Frequently Asked Questions (FAQs)

Q: How can I go about selling my phone?

Search your device, create an account, enter your address and bank details. We issue a free pre-paid label. Print it with your order form, pack your device securely, and drop it at a Post Office. We inspect and pay you, typically the same day we receive it. If you don’t like our offer, we return it free of charge.

Q: Do you accept other tech products?

Yes. We accept phones, Bluetooth in-ear headphones, tablets, computers, game consoles, smartwatches, and accessories. We regularly add new items—contact us if you can’t find your device.

Q: Do you accept devices with broken or damaged screens?

Yes. A damaged screen affects value. If we receive a device with a damaged screen, we make an adjusted offer. If you’re not happy, you can pay insured return postage and we’ll send it back.

Find answers about the SellMobile trade‑in process, accepted products, device condition, getting paid, and ID requirements.

Search FAQs

Trade‑in Selection

Find answers to common questions about trade‑in selection

How can I go about selling my phone?

It’s easy—search your device, create an account, enter your address and bank details. We’ll issue a free pre‑paid label. Print it with your order form, pack your device securely, and drop it at your nearest Post Office. We’ll inspect and pay you—usually the same day we receive it. If you don’t like our offer, we’ll return it free of charge.

Do you accept other tech products?

Yes. We accept phones, Bluetooth in‑ear headphones, tablets, computers, game consoles, smartwatches, and accessories. We regularly add new items—contact us if you can’t find your device.

Do you accept devices with broken or damaged screens?

Yes. The screen is often the most expensive component, which affects value. If we receive a device with a damaged screen, we’ll make an adjusted offer. If you’re not happy, you can pay insured return postage and we’ll send it back.

Can I trust you with my device?

Absolutely. We’ve been in the recycling business for over a decade. The price we offer is the price you’ll get. If we ever need to change an offer and you disagree, we’ll return your device free of charge. Devices must not be blacklisted or flagged by services such as checkmend.com.

Device Condition Definitions

Find answers to common questions about device condition definitions

Device condition faults affect price.

We buy working and faulty devices. Factors that affect price include:

Powers on (screen must switch on and not be black)
Screen/LCD/Touchscreen cracked, faulty or bleeding
One or more major functions faulty
Wi‑Fi faulty
Camera faulty
Microphone or speaker faulty
Connector faulty
Housing has a major crack
Not able to make & receive calls
Faulty or missing buttons
Mild water damage
Battery health below 80%
Housing not bent

Photo ID

Find answers to common questions about photo ID

What is the process of getting paid?

Once your device passes our checks, we pay you—typically the same day we receive it. We require photo ID with your name and address for anti‑fraud procedures on high‑value devices. Accepted IDs include:

Driving licence
Bank statement
Utility bill

If sending a photo, ensure any letterhead, name, and address are clearly shown. Statements or bills must be recent (within the last 6 months).

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