Frequently Asked Questions (FAQs)

It's easy—search your device, create an account, enter your address and bank details. We'll issue a free prepaid shipping label with a QR code. Pack your device securely, scan the QR code at your nearest Post Office (no printer needed), and drop it off. We'll inspect and pay you—usually within 1 business day of receiving it. If you don't like our offer, we'll return it free of charge.

Yes. We accept phones, Bluetooth in‑ear headphones, tablets, computers, game consoles, smartwatches, and accessories. We regularly add new items—contact us if you can’t find your device.

Yes. The screen is often the most expensive component, which affects value. If we receive a device with a damaged screen, we’ll make an adjusted offer. If you’re not happy, you can pay insured return postage and we’ll send it back.

No. We cannot accept devices that are still on a contract or finance plan. Until a contract is fully paid off, the device technically belongs to the network provider. If any monthly payments are missed, the provider can blacklist the device — making it unusable and essentially worthless.

Please make sure your device is fully paid off and unlocked before sending it in. If you're close to the end of your contract (less than 6 months remaining), you may still get a quote, but we'll need proof that the contract has been settled before we can process your payment.

If we discover an outstanding finance agreement during our checks, we will not be able to proceed and the device will need to be returned at your own expense.

Absolutely. We've been in the recycling business for over a decade and we operate in good faith. The price we offer is the price you'll get, provided the assessment responses you gave accurately reflect the condition of your device.

If we find that the device doesn't quite match the condition described, we may need to revise the offer. We understand that minor oversights happen — if you decline the revised offer in these cases, we'll return your device free of charge.

However, if a device has been significantly misrepresented — for example, sending a faulty device described as being in good working condition — and you decline the revised offer, you will need to arrange for the collection of your device at your own expense. Please see our Terms and Conditions for full details.

Devices must not be blacklisted or flagged by services such as checkmend.com.

Excellent means the device has no scratches, cracks, chips, bends, damage or any sign of use. It must power on and function as new. Original accessories and box should be included in unused condition or with very little use.

Because a device in excellent condition should have been purchased new, it should still be covered by the manufacturer's warranty. We ask for the purchase receipt to verify this warranty, which helps us offer you the best price and process your order faster.

After placing your order, we'll send you an email with a secure link to upload your receipt. You can also upload it from your order tracking page. We accept JPG, PNG, and PDF files up to 10MB.

If you're unable to provide a receipt, or if the device does not match the excellent condition criteria upon inspection, it will be accepted as good condition and the price will be adjusted accordingly. Please also note that the device must be a UK model.