Frequently Asked Questions (FAQs)
Find answers about the SellMobile trade‑in process, accepted products, device condition, getting paid, and ID requirements.
Trade‑in Selection
Find answers to common questions about trade‑in selection
How can I go about selling my phone?
Do you accept other tech products?
Do you accept devices with broken or damaged screens?
Can I trust you with my device?
Device Condition Definitions
Find answers to common questions about device condition definitions
Device condition faults affect price.
We buy working and faulty devices. Factors that affect price include:
- Powers on (screen must switch on and not be black)
- Screen/LCD/Touchscreen cracked, faulty or bleeding
- One or more major functions faulty
- Wi‑Fi faulty
- Camera faulty
- Microphone or speaker faulty
- Connector faulty
- Housing has a major crack
- Not able to make & receive calls
- Faulty or missing buttons
- Mild water damage
- Battery health below 80%
- Housing not bent
Photo ID
Find answers to common questions about photo ID
What is the process of getting paid?
Once your device passes our checks, we pay you—typically the same day we receive it. We require photo ID with your name and address for anti‑fraud procedures on high‑value devices. Accepted IDs include:
- Driving licence
- Bank statement
- Utility bill
If sending a photo, ensure any letterhead, name, and address are clearly shown. Statements or bills must be recent (within the last 6 months).
Still have questions?
Contact us and we’ll get back to you quickly.