You should print and keep a copy of these terms and conditions and the terms of use for future reference. Our site is intended for use by people registered with us and residents in the UK. At our discretion, we may accept or reject orders from people outside of the UK.
Contract Formation
Your contract with us is formed when we receive your order. It incorporates these terms and conditions and our terms of use. Ownership of any device(s) passes to us when we receive the device(s) and dispatch payment to you.
The contract is binding on both parties and their respective successors and assigns. You may not transfer or assign the contract or any rights/obligations under it without our prior written consent. We may transfer or subcontract our rights or obligations at any time.
Cancellation (Cooling‑off)
You may cancel at any time up to when you send us the device, provided the contract was concluded exclusively using distance communication and you are acting as a consumer. No reason is required, and no administration charges apply during the cooling‑off period.
Eligibility & Warranties
- You are a UK resident, legally capable of entering a binding contract, and 18+ years old; or
- If under 18, you have your parent/guardian’s consent to sell the device to us.
You warrant that you own all rights in the device(s) you sell to us and that the device(s) comply with these terms.
Device Conditions
Working Devices
- Power on/off and all buttons work
- Fully functional OS; working display and touchscreen (no cracks, pixel damage or defects)
- No damage to rear glass or camera lens; housing not bent
- Includes battery (and charger if wearable)
- No water damage (indicators not red)
- All core features (calls, Wi‑Fi, camera, video, etc.) working
Faulty Devices
- Include battery; intact (not crushed/bent/snapped); no missing parts
- Examples: water damage, broken/bleeding LCD, blank display, no power, cracked touch, OS faults
All devices must be free of activation locks and deregistered from accounts. Devices must be on a UK network or unlocked.
Adjusted Offers
If a device fails to meet these terms, we may email an adjusted price. If you decline, we will return the device (return postage may apply in scam/abuse cases). If you do not reply within 7 days, we may process payment of the adjusted offer.
Data Risks & Precautions
You agree to release us from claims relating to data remaining on devices. Please remove all data before sending your device. If non‑functional, attempt a remote wipe where possible. We generally require downstream partners to wipe data before reuse.
SIM Cards
Remove SIMs and cancel any contracts before sending the device. We accept no liability for charges arising from SIMs left in devices. SIMs received are non‑returnable.
Lost or Stolen Devices
Selling a device you do not own may be a criminal offence. We support the ‘Stop Stolen Mobiles Being Recycled’ code of practice.
Pricing
Prices are subject to change. Quoted prices are guaranteed for 14 days from the ‘Order Approved’ date (the date we email confirmation). Devices received after 14 days are subject to the then‑current price.
Postage & Packaging
We provide a prepaid Royal Mail label covering up to £100. For higher‑value devices, we recommend tracked/insured services. Follow our packaging instructions to ensure safe delivery.
Payments
Bank transfers are made to the account details provided at order placement. We cannot recall or reissue bank transfers once made.
Events Outside Our Control
We are not liable for delays or failures caused by events outside our reasonable control or due to compliance with applicable laws/regulations.
Important
PLEASE ENSURE YOU ARE HAPPY TO SEND THE DEVICE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.