Please read these terms and conditions carefully before submitting your order on our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.
You should print and keep a copy of these terms and conditions and the terms of use for future reference.
Our site is only intended for use by people registered with us and residents in the UK. At our complete discretion, we may accept or reject orders from people outside of the UK.
Your contract with us will be formed when we receive your order. It will incorporate these terms and conditions and our terms of use. Please click on the "How It Works" page for more information.
You must own all rights, titles and interests in any phone(s) that you send to us.
Ownership of the phone(s) will pass to us when we receive the phones, by these terms and conditions, and we have dispatched payment to you; hence, a contract will be formed.
The contract between you and us is binding on you and us and our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
You may cancel the contract with us at any time up to the time when you send us the phone ("cooling-off period"), providing:
The contract was negotiated and concluded exclusively using distance communication (including, but not limited to, telephone, letter, or email); and you are an individual acting outside the purposes of any business.
When cancelling during the cooling-off period, you don’t need to give us any reason for cancelling the contract, nor will you have to pay any administration charges.
Other than if the phone does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your phone(s) to us (outside the "cooling-off period").
PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE PHONE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.
By placing an order through our site, you warrant that:
· You are a resident of the UK, and you are legally capable of entering into a binding contract, and you are at least 18 years old; or
· If you are under 18, you have obtained your parents' or guardians' Consent to sell your phone to us for the sum indicated via our website.
You and your parents or guardians release us from any liabilities or claims that may arise if you send the phone to us in breach of this warranty.
If you deal as a consumer, any provision of this contract that is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.
For these terms and conditions, "consumer" means an individual who neither makes this contract acting on behalf of a business nor holds themselves out as doing so, as defined by the Unfair Contract Terms Act 1977.
Businesses:
By placing an order through our site, on behalf of your company, you warrant that the:
· You are authorised to act on behalf of the registered business.
· You are based in the UK, and you are legally capable of entering into a binding contract.
Phones and Devices:
Each mobile phone or device sold should match the make and model in the sale order and meet the following conditions:
Working, unless you are selling/recycling a damaged phone.
Each device should:
Turn on and off (with all buttons working)
Be fully functional (cosmetic wear and tear is acceptable)
Have a fully working operating system (software)
Have a working screen (without cracks, pixel damage or defects)
Have a working touch screen (without cracks or chips)
There is no damage to the rear glass or camera lens (no cracks or chips)
Not having bent housing
Include its battery (and charger if it's a wearable)
Not be water-damaged (water indicators must not be red)
*All features, such as making calls, Wi-Fi, Camera, Video, etc, must work.
Faulty:
Each device should:
Include its battery (you can keep a memory card, charger, etc).
Be intact - not crushed, bent or snapped in half
Not have any missing parts or components
Faulty examples: Water-damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, faulty operating system, etc
All devices must not be activation locked and must be deregistered from any associated accounts. All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.
By submitting an order through our site, you warrant that the phone(s) comply with these terms.
If a phone fails to meet our terms and conditions, we will propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the phone. However, if a phone is sent to us to scam or waste our time, you will be responsible for the return postage. This policy is in place to help combat scams and deter scammers. We have the final decision on all phone values. Adjusted orders will be automatically processed for payment if you do not reply to our proposed offer email within 7 days.
Data Risks and Precautions:
Please note that by sending your device to us, you agree to release us from all claims, losses, or damages related to the device, any data stored or contained within it, or on any media used with the device (including personal details, SMS, photos, games, songs or other data, called "Data"). We accept no responsibility for the security, protection, confidentiality, or use of such Data, and it is your responsibility, as far as practicable, to ensure that the Data is removed from the device before you send it to us.
Although in our experience the risk of Data left on your device being accessed by us or by any third party to whom we subsequently sell the device is very low, we draw to your attention the following points which will help you decide whether to accept the risk of selling us a device which may contain accessible Data.
If your device is functional, we advise that you delete all personal data from the device before sending it to us.
If your device is not working and has a "remote wipe" function, we strongly recommend that you try wiping the device before sending it to us.
If your non-functional device data cannot be wiped but has a PIN lock (a password or combination which needs to be entered to access the phone when switched on) then this will block third-party access and mean that anyone repairing the device will be have to reset the phone to its factory settings, in the process wiping the Data held on the device.
Please note that it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device, you are therefore accepting the risk that it may still contain Data that may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.
Please note that while (as stated above) we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice, we do not transfer any device to any third party except on terms which require them to wipe that Data.
SIM Card Removal Important:
You are responsible for cancelling any SIM contract linked to any SIM left on your device. We are not responsible for any call costs arising before or after receipt of your device or arising from any other circumstances whatsoever.
Please ensure you remove your SIM card before sending us your device. We accept no liability if a SIM card is sent with a device and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.
Lost or Stolen Mobile Phones and Devices
Selling a mobile phone or device which you do not own may amount to a criminal offence. We support and adhere to the 'Stop Stolen Mobiles Being Recycled' code of practice set by the trading standards and the National Mobile Phone Crime Unit.
Pricing:
Prices offered on our website are subject to change at any time without notice.
All prices include VAT. When your order has been placed, the prices quoted are guaranteed for 14 days from the 'Order Approved' date. (This is the date on which we send you a confirmation letter by email.) If your phones are received after 14 days from the 'Order Approved' date, the updated, current prices will apply. This could be disappointing, so to help you, we'll send a reminder email during the 14-day guarantee period.
Postage & Packaging:
We provide a pre-paid Royal Mail label that covers up to £100. To guarantee successful delivery, we strongly recommend using tracked post for any high-value devices. If your phone is worth more than £100, we advise opting for a special delivery service or an insured alternative, whether first class or second class.
Phones and devices must be packaged according to our packaging instructions to ensure safe and successful delivery to us.
Bank Transfer payments:
Bank transfer payments can only be made using the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.
Events Outside of Our Control:
We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract caused by events outside our reasonable control or due to our compliance with applicable laws or regulations.